Shipping Policy

eDog offers many ways to take delivery of your purchase including:

Local store pick up during our regular business hours:

  • Monday – Friday: 9am – 5pm
  • Saturday: 9am – 1pm

 

Need it by Christmas?

  • Regular Australia Post eParcel: Order before 2pm 13 December
  • Express Australia Post / Toll: Order before 2pm 20 December
  • Startrack Premium Next Day: Order before 12pm on 24 Dec

 

Delivery within Australia:

  • eDog dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
  • All orders placed before 2:00 PM Perth time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 1-3 business days.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

 

Delivery Within NZ

  • eDog dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
  • All orders placed before 2:00 PM Perth time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 3-5 business days.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

 

International Shipping

  • eDog ships our products internationally using a wide range of international shipping vendors.
  • All orders placed before 2:00 PM Perth time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 2 weeks.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 3 weeks upon order placement.
  • Any additional import or customs fees are the responsibility of the recipient.
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