Shipping policy

eDog Australia offers many ways to take delivery of your purchase including:

 

Local store pick up during our regular business hours:

  • Monday – Friday: 8am – 5pm
  • Saturday: 9am – 1pm

 

Delivery within Australia:

eDog dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.

All orders placed before 1:00 PM Perth time, are sent out the same day.
Although shipping times vary, most orders are delivered within 1-3 business days.

Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

    Australian shipping prices are as below:

    • Free Shipping Australia-wide for orders over $49
    • Toll Express (any state): $5.99, 2-3 business days
    • Australia Post Insured Express (WA): $13.95, 1-2 business days
    • Australia Post Insured Express (NSW, VIC, QLD, SA, TAS, ACT, NT): $13.95, 3-5 business days
    • Bulk goods over 5kg (such as cages, fences systems & seat covers): Standard only shipment

     Due to COVID-19 situation in NSW, we are experiencing delays in shipments and deliveries with AusPost. We thank you for your patience and understanding during this time.

    Delivery Within NZ

    • eDog dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
    • All orders placed before 1:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 3-5 business days.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

     

    International Shipping

    • eDog ships our products internationally using a wide range of international shipping vendors.
    • All orders placed before 1:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 2 weeks.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 3 weeks upon order placement.
    • Any additional import or customs fees are the responsibility of the recipient.