Shipping policy

eDog Australia offers many ways to take delivery of your purchase including:

Local Pick-up during regular business hours:

Perth Warehouse

  • Monday to Friday: 9am – 5pm
  • Saturday (Collection Only): 9am – 1pm

Sydney Warehouse

  • Monday – Friday: 9am – 4pm

You will receive a notification when your stock is ready to collect. Call us on 1300 815 313 for pick-up enquires.

Delivery within Australia:

eDog dispatches orders daily from our Sydney and Perth warehouses, and we use Express, Toll Express, SEKO or Australia Post Express as our shipping vendors.

All orders placed before 12:00 PM AEST, are sent out the same day.
Although shipping times vary, most orders are delivered within 1-3 business days.

Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

    Australian shipping prices:

    • We offer FREE Standard Shipping (3-5 Business Days) on all orders over $99. Upgrade to Express (2-3 Business Days) for $5.99.
    • For orders under $99, Standard Shipping will cost $5.99. Upgrade to Express shipping for $12.99.
    • We offer FREE Express Shipping (2-3 Business Days) with Australia Post on all orders over $149.
    • Bulk goods over 5kg (such as cages, fences systems & seat covers): Standard only shipment.
    • Unfortunately, the Citronella Range is unable to be shipped Internationally and due to the nature of the product, we are only able to deliver domestically via standard shipping.

    Delivery Within NZ

    • eDog dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
    • All orders placed before 12:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 3-5 business days.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.

     

    International Shipping

    • eDog ships our products internationally using a wide range of international shipping vendors.
    • All orders placed before 12:00 PM Perth time, are sent out the same day.
    • Although shipping times vary, most orders are delivered within 2 weeks.
    • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 3 weeks upon order placement.
    • Any additional import or customs fees are the responsibility of the recipient.