Shipping policy
eDog Australia offers many ways to take delivery of your purchase including:
Local store pick up during our regular business hours:
- Monday – Friday: 8am – 5pm
- Saturday: 9am – 1pm
Delivery within Australia:
eDog dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
All orders placed before 1:00 PM Perth time, are sent out the same day.
Although shipping times vary, most orders are delivered within 1-3 business days.
Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.
Australian shipping prices:
- We offer FREE Standard Shipping (3-5 Business Days) with Australia Post on all orders over $49
- For orders under $49, Standard Shipping will cost $5.99. Upgrade to Express shipping for $12.99
- We offer FREE Express Shipping (2-3 Business Days) with Australia Post on all orders over $99
- Bulk goods over 5kg (such as cages, fences systems & seat covers): Standard only shipment
Due to COVID-19 situation in NSW, we are experiencing delays in shipments and deliveries with AusPost. We thank you for your patience and understanding during this time.
Delivery Within NZ
- eDog dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
- All orders placed before 1:00 PM Perth time, are sent out the same day.
- Although shipping times vary, most orders are delivered within 3-5 business days.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 7 business days upon order placement.
International Shipping
- eDog ships our products internationally using a wide range of international shipping vendors.
- All orders placed before 1:00 PM Perth time, are sent out the same day.
- Although shipping times vary, most orders are delivered within 2 weeks.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact eDog if you do not receive your purchase within 3 weeks upon order placement.
- Any additional import or customs fees are the responsibility of the recipient.