Barktec Rechargeable Sound & Citronella Spray Bark Collar with Refill
Description
Reduce excessive barking with the Barktec Rechargeable Citronella Spray Bark Collar
The Barktec Rechargeable Citronella Spray Bark Collar is an easy-to-use and effective training tool to address your dog's problem barking. It uses safe, non-toxic citronella spray to help train your dog to reduce their excessive barking and reinforce their calm behaviour.
Now fully-rechargeable. No batteries required.
How does the Barktec Rechargeable Citronella Spray Bark Collar with Refill work?
The Barktec Rechargeable Citronella Collar is a no-shock training solution that releases a light mist of citronella spray and beep tone when it detects prolonged barking.
Citronella Collars are a proven method for safely training dogs. Although citronella spray is harmless to pets, dogs generally do not enjoy its smell. Your dog will learn to reduce barking by associating their bark with the activation of the spray collar.
The Barktec Rechargeable Citronella Collar is automatic and does not require human involvement to work. A sensor located on the back of the collar receiver sits lightly against your dog's throat. When the advanced microphone detects ongoing barking, it makes a beep sounding tone and simultaneously releases a light mist of specially formulated citronella solution through compressed air at your dog's lower jaw. Most dogs will be instantly distracted from whatever they were barking at, training them to reduce their barking behaviour.
Who is the Barktec Rechargeable Citronella Spray Bark Collar with Refill suitable for?
We recommend using a Citronella Collar for dogs over six months old. The collar strap is adjustable and will fit most sizes and breeds of dogs.
Should I use positive reinforcement training along with the Citronella Collar?
Absolutely, yes! We consider bark collars as useful reinforcement tools and recommend combining their use with other positive reinforcement training.
How long before I should expect my dog to stop barking?
In some dogs, you will see a positive result straight away and may only use the collar for a short time. But it can take more time to see a difference in excessive barking in other dogs. Some dogs learn faster than others, so it is worth giving the device time to work.
Can other barking dogs set my dog's collar off?
The Barktec Citronella Collar has a sensor on the inside of the device, which lays against your dog's neck. For the device to be activated, the sensor has to detect vibrations from your dog's vocal cords for a set amount of time. Due to these in-built precautions, it is unlikely that other dogs barking will set off the collar.
Sensitivity Levels:
- Press the button once, the indicator lights up once and beeps once, indicating that the sensitivity is set to level 1
- Press the button twice, the indicator light lights up twice and beeps 2 times, indicating that the sensitivity is set to level 2
- Press the button 3 times, the indicator light is on 3 times and beep 3 times, indicating that the sensitivity is set to 3 files (the most sensitive level)
Barktec Rechargeable Citronella Spray Bark Collar with Refill Features:
- A safe, no-shock, non-toxic bark collar
- Rechargeable - no batteries required.
- 2-hour quick-charge battery
- Fully automatic and easy to use
- Adjustable collar- strap fits neck sizes up to 60cm in circumference
- Lightweight receiver- suitable for small dogs
- Water-resistant
What is included?
- 1 x Barktec Rechargeable Citronella Collar Receiver (L:6.5cm x W:3cm x D:3.5cm) fitted with rechargeable, lithium polymer battery
- 1 x USB charger
- 1 x Adjustable nylon strap collar. Collar strap fits neck sizes up to 60cm in circumference
- 1 x Refill Canister of Citronella Spray- contains approx. 200 sprays
- 1 x User Guide
Getting the best out of your Barktec Rechargeable Citronella Collar
Excessive charging of the unit will shorten its battery life. Please only charge your receiver when the batteries are low. When the collar is not in use, please switch it off.
eDog Australia recommends that your dog only wear this collar when required for training purposes and for no more than 8 hours per day. We also recommend that initially, you are present when your dog wears the collar. This ensures that your dog is safe and comfortable and that you can reward the behaviour you want to see repeated.
Unfortunately, this item is unable to be shipped Internationally. Due to the nature of the product, we are only able to deliver domestically via standard shipping.
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Refund Policy
For Returns, Repairs, Replacements & Refunds.
At eDog Australia, we strive to provide high-quality products and excellent customer service! We understand that there may be situations where you may need to return or seek a refund for a product purchased from our website. This Return Policy outlines the guidelines and procedures for refunds in accordance with the Australian Consumer Law (ACL) administered by the Australian Competition and Consumer Commission (ACCC).
Our Return Process
- Submit a Support Ticket with our Customer Experience Team here.
Include the following in your submission: your order number, a short video (or image) demonstrating the fault, and a written description inclusive of all and any relevant details. - Your submission is reviewed by an in-house Specialist.
They will provide you with relevant troubleshooting and support as required, and/or confirm the potential fault you have experienced. When within warranty, determine your choice of resolution method (replacement, exchange, credit or refund) and you will receive a paid-for return label. - Return your product and await assessment confirmation.
After sending us back your product, provide the tracking number in your ongoing ticket. Once your return has been received, it will be processed by our team within 5-7 business days. - Get your resolution, and get back to what’s important.
Once our Specialist has assessed your product and confirmed the manufacturer defect or fault, you will receive your chosen resolution outcome. If no fault is found or your return lacks the original components and packaging, the product will be returned to you at your cost and any relevant support instructions or documentation emailed to you.
Please Note: Returning products missing original contents or packaging are ineligible for refund, and will be returned to the purchaser. Shipping and any additional fees for incorrectly returned goods are the responsibility of the customer.
Warranty
Our products (excluding services) are eligible for repair or replacement for a period of 12 months from the original invoice date under warranty. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Product failure due to power surge or power spike, overcharging, or failure due to network issues such as an incompatible modem for internet capable products are not covered under this warranty.
Faulty or Defective Products
A rare occurrence with our products, and we’re sorry if this happens.
If you’ve received a product that was incorrectly manufactured, or appears to be dead-on-arrival (DOA), do not worry - we are here to help.
Get in touch with us as soon as you identify an issue within your 12 month warranty period and we will provide you with expert troubleshooting, helping to identify any solvable issues prior to initiating your return.
Once we assess and find that your product may be faulty or defective, we will, with your agreement, arrange a replacement or recommend an alternative product as a replacement that may be suitable for you.
Under warranty, you are eligible for a replacement, exchange, credit or refund for your purchase once the product has been returned and the fault or defect fully assessed by one of our authorised specialists. For exchanges in instances where the value is higher than that of the original purchase, additional payment may be required. In instances where the value is lower, you may be eligible for a credit of equal value, or a partial refund to your original payment method.
Please Note: Services are not eligible for refund or return. No refunds will be issued for faulty products prior to their return and assessment by an authorised specialist.
Change of Mind
We offer 30 day change of mind returns from date of purchase. Receive either a 100% store credit, or a refund to your original payment method subject to a 20% restocking fee.
Change of Mind refers to any instance wherein a purchase has been made, and the purchaser has changed their mind about the purchase after it has been shipped.
To be eligible for change of mind returns, the product must be in new condition, with the original packaging and contents intact, and your request submitted within 30 days of purchase.
Contact us with the relevant required information including an order number, an image of the recent purchase displaying its unopened and unused status, and your reason for return. If approved, you will receive an Return Merchandise Authorisation (RMA) number to include with your package, and our address for returning the product at your cost.
To request a resending of product or credit in instances wherein a product has been rejected upon delivery and returned, contact us within 14 days of your purchase with required information including your order number, your best address for resending, or your reason for package rejection to claim your credit minus the 20% restocking fee.
Product Lifetime Support
At eDog Australia, we are committed to providing exceptional customer support throughout the lifespan of our products. We take pride in offering lifetime support to all of our customers, ensuring original purchasers may receive assistance when they need it.
What does Product Lifetime Support cover?
- Guidance with your purchased product by phone, email or live chat.
- Replacing misplaced manuals with a digital version.
- Ongoing advice about new products, features and purchases.
What does Product Lifetime Support not cover?
- Support for devices or products not purchased through eDog Australia.
While lifetime support does not extend to services or on-location training, we may be able to assist you remotely. Get in touch with us if you have reviewed the product manual and our online resources but still require assistance. In your submission, provide as much detail as you can with the assistance you require along with your order number so we can ensure a smooth and efficient process in addressing your queries and provide the necessary guidance.
We value your satisfaction and strive to provide the best support possible. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help you make the most of your products and ensure a positive experience with eDog Australia.
Cancellations
If you have placed an order with us but would like to cancel your order for a full refund, credit or exchange, please contact us as soon as possible including your order number, reason for cancellation and method of resolution. If your order has already been processed, you are ineligible for a refund and may follow our RMA Change of Mind process to initiate a return.
Undeliverable Orders
In instances where orders are found to be undeliverable or not collected, and a request has not been submitted as outlined above, a credit equal to the value of the purchase with an expiry of three months will be provided to the email address most recently provided by the purchaser upon the received return of the product. Any additional shipping fees to resend a product are to be paid for by the purchaser from available redelivery methods.
General Support
For general support enquiries about our products or services, please contact us here.